Female Customer Service Representative at SIMS Nigeria Limited - Lekki

SIMS Nigeria Limited – Is specialize in the assembly, distribution and sales of consumer electronics from major brands such as – Samsung, Panasonic, Royal, Skyworth, Electrolux, Bosch, Philips and Powermatic.

The business started out in 1987 and since then has grown to be a market leader in the home appliances & consumer electronics market in Nigeria. They operate a number of branches that cut across most of Nigeria’s geopolitical zones in major cities such as Lagos, Port-Harcourt, Abuja, Onitsha, Enugu, Uyo and Kano.

Currently we are recruiting to fill the position below:

Job Title: Female Customer Service Representative

Location: Victoria Island, Lagos

Core Responsibilities:
Receive customers and address all issues concerning their faulty products.
Prepare Job Card for all jobsаwith proper classification i.e.аwarranty or non-warranty.
Forward all Job Card and faulty products to the Service centre supervisor.
Preparation ofаdefective parts failure reportа( Panel , PCB & Compressor )
Preparation of daily work report.
Daily follow up on the engineers to confirm status of jobs.
Responsible for Happy calls to customers and dealers.
Responsible for Spare part request in line with job card details.
Responsible for Job completion feedback to the customer.

Requirements:

Bachelor’s degree or OND and equivalent minimum of 2 years experience in a similar role.

Proficiency in the use of Microsoft office applications – MS Excel, Word and Powerpoint.

Ability to stay calm when customers are stressed or ups.

Experience working with customer support.

Application Closing Date
28th August, 2020.

Applicant should contact our agent for more information.

Contact Mr. Alfred 09034245919.
drimjobsng@gmail.com